Frequently Asked Questions
Everything you need to know about our organic beauty solutions.
Are Conatural products 100% natural?
Yes, we prioritize high-quality organic and natural ingredients. Our products are formulated without parabens, sulfates, silicones, and artificial colors to ensure the safest experience for your skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Due to hygiene reasons, we cannot accept returns on opened or used cosmetic products.
Do you test your products on animals?
Absolutely not. Conatural is a strictly cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also offer Cash on Delivery (COD) for domestic orders and secure online bank transfers.
How should I store my skincare products?
To maintain the potency of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure the lids are tightly closed after every use.